Phil Menger

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- BC Library Association Browser Advertising and Sponsorship Coordinator - BC Library Association Library Technicians and Assistants Section Social Media Co-Coordinator - Weekly curated column for BCLA Library Technicians and Assistants Section's blog LibTech Soup People-Oriented ? Problem-Solver ? Self-Motivated SUMMARY OF QUALIFICATIONS o Trained to assist library users in accessing books, films, photographs, maps, documents, electronic materials and other library materials o Able to identify and reconcile customer issues in a timely manner with professionalism o Integrity and a strong work ethic; enjoy working as a team with supervisors and colleagues SKILLS AND ABILITIES Customer Service Skills o Maintained a high level of customer satisfaction by taking initiative to solve problems with customer o Upheld confidentiality of customers' private files and records in accordance with company policy o Maintained strictest confidentiality in storing, transporting, and retrieving confidential data Training / Professional Development o Created public awareness; 411 Seniors Centre Radio program development o Implementer, trainer and coordinator for seniors and ethnic group o Coordinator of volunteers o Photographer; Career Centre Fair, University of Fraser Valley, uploaded to website Communication Skills o Experienced news writer, researcher, print and broadcast editor o Proven expertise in all aspects of media

Practicum at The Canadian Music Centre

May 2011 - May 2011

Cataloguing and data base entry for Librarian. Funding and media contact suggestion to Regional Director.

Senior Account Executive at CNW Group

January 1985 - January 2008

10 plus years writing, broadcasting and selling. Meeting deadlines and budgets. Conducted sales transactions through Internet-based electronic commerce Promoted sales to existing clients Identified and solicit potential clients Provided clients with presentations on the benefits and uses of goods or services Estimated or quoted prices, credit or contract terms, warranties and delivery dates Prepared or oversaw preparation of sales or other contracts Consulted with clients after sale or signed contracts to resolve problems and to provide ongoing support Reviewed and adapt to information regarding product innovations,

Founder 411 Seniors Radio Show at 411 Seniors Centre Society

1993 - 1995

Training, volunteer coordinator, Executive Producer

Freelance reporter public affairs/performer/documentary production/entertainment/reseracher at CBC Radio

January 1971 - October 1985

freelance reporter public affairs producer/researcher/performer/radio variety/documentary production/voice and writing of mini-docs and documentaries.

Reporter/news reader/videographer at CFTK TV and Radio/CFW-FM

October 1980 - September 1985

Live On air radio news shifts reading the news, videoing tv news and current affairs programs, writing, rewriting, editing, performing, researching

Reporter/Court Reporter/Health Reporter/Sports Editor at Quesnel Cariboo Observer

October 1979 - October 1981

Reported numerous beats including court reporter for federal asizes, hospital beat, and Sports Editor

Social Media Co-Cordinator at BC Library Association Library Technicians and Assistants

November 2012

Library and Information Technology Column at LibTech Soup

January 2012

Curator

Advertising and Sponsorship Coordinator - Volunteer at BC Library Association Browser

December 2011

selling advertising and sponsorships for the BC Library Associations electronic newsletter The Browser

University of the Fraser Valley

2012 – 2016

Ongoing

Concentration: Adult Education

University of the Fraser Valley

2008 – 2011

Diploma

Concentration: Library and Information Technology

Simon Fraser University

1989 – 1993

Concentration: Communications

George Mason University

1968 – 1970

Northern Virginia Community College

1966 – 1968

Associate Degree

Concentration: Arts